Last Updated: March 2026
This privacy policy explains how ABCAP (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit and use our directory website located at abcap.org.uk (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. Please take a moment to read this privacy policy carefully.
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We may collect the following types of information when you visit our Site:
a. Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and other identifying information when you submit it voluntarily through forms on our Site.
b. User-Generated Content: Information you provide when submitting listings, reviews, comments, or other user-generated content on our Site, including text, images, and any other content you choose to share.
c. Usage Data: We collect information about your interactions with our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about your activity on the Site, such as the date and time of your visits and the pages you visit.
d. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour on our Site. You can control the use of cookies through your browser settings.
We use the information we collect for the following purposes:
a. Directory Services: To provide you with directory services and to display information about businesses, products, or services on our Site based on your search criteria.
b. Communication: To respond to your inquiries, provide customer support, and send you updates, newsletters, or promotional materials if you have subscribed to receive them.
c. Improving Our Services: To analyse user behaviour, track trends, and improve the functionality and performance of our Site.
d. Legal and Regulatory Compliance: To comply with applicable laws and regulations, including tax and financial reporting requirements.
We may share your personal information with the following entities:
a. Business Partners: We may share your information with our business partners, such as advertisers and service providers, to enhance our services or for marketing purposes.
b. Legal Requirements: We may disclose your information when required by law, in response to legal process, or to protect our rights, privacy, safety, or property.
c. Third-Party Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, and marketing. These providers may have access to your personal information.
You have the following rights regarding your personal information:
a. Access: You may request access to the personal information we hold about you and request that it be corrected or deleted if inaccurate.
b. Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
When a concern is raised about an ABCAP member, we collect and process personal data from both the person raising the concern and the member the concern relates to.
What we collect
Legal basis
We process this data on the basis of our legitimate interests in operating a fair and accountable membership directory, and in fulfilling our responsibilities to the public under our Complaints and Concerns Procedure.
Who we share it with
We will share the substance of your concern with the member it relates to as part of giving them an opportunity to respond. We will not share your personal details with third parties except where required by law or where disclosure is necessary to protect someone’s safety (for example, to a statutory safeguarding authority).
How long we keep it
We retain complaints data for three years from the date the matter is concluded, after which it is securely deleted. We may retain data for longer where required by law or where it is needed in connection with a legal claim.
Your rights
You have the right to request access to, correction of, or deletion of your personal data relating to a complaint. Deletion requests may be limited where data is needed to defend a legal claim or is otherwise required by law. Please contact us to exercise your rights.
If you have any questions or concerns about this privacy policy or our data practices, please contact us. at:
By using our Site, you consent to the terms of this privacy policy. If you do not agree with any part of this privacy policy, please do not use our Site.