Last Updated: September 2026
This privacy policy explains how ABCAP (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit and use our directory website located at abcap.org.uk (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal information. Please take a moment to read this privacy policy carefully.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
We may collect the following types of information when you visit our Site:
a. Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and other identifying information when you submit it voluntarily through forms on our Site.
b. User-Generated Content: Information you provide when submitting listings, reviews, comments, or other user-generated content on our Site, including text, images, and any other content you choose to share.
c. Usage Data: We collect information about your interactions with our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about your activity on the Site, such as the date and time of your visits and the pages you visit.
d. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour on our Site. You can control the use of cookies through your browser settings.
We use the information we collect for the following purposes:
a. Directory Services: To provide you with directory services and to display information about businesses, products, or services on our Site based on your search criteria.
b. Communication: To respond to your inquiries, provide customer support, and send you service emails about your account, membership and purchases. We only send marketing emails (news, new CPD courses and membership offers) if you have opted in by ticking the box when you register or check out, and you can withdraw that consent at any time. If you’ve opted in to marketing emails, we record when you click a link in one of them and whether you then view our membership pages, so we can send you more relevant follow-ups. We only keep that link’s identifier in a cookie if you’ve accepted all cookies. If you sign up for a free course, we use your name and email address to create your ABCAP Learn account and to send you emails about that course. We’ll only send you marketing emails if you separately choose to receive them.
c. Improving Our Services: To analyse user behaviour, track trends, and improve the functionality and performance of our Site.
d. Legal and Regulatory Compliance: To comply with applicable laws and regulations, including tax and financial reporting requirements.
We may share your personal information with the following entities:
a. Legal Requirements: We may disclose your information when required by law, in response to legal process, or to protect our rights, privacy, safety, or property.
b. Third-Party Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, and marketing. These providers may have access to your personal information.
You have the following rights regarding your personal information:
a. Access: You may request access to the personal information we hold about you and request that it be corrected or deleted if inaccurate.
b. Marketing Communications: You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in any marketing email, or by contacting us. Unsubscribing does not affect essential emails about your account or membership.
We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
When a concern is raised about an ABCAP member, we collect and process personal data from both the person raising the concern and the member the concern relates to.
What we collect
Legal basis
We process this data on the basis of our legitimate interests in operating a fair and accountable membership directory, and in fulfilling our responsibilities to the public under our Complaints and Concerns Procedure.
Who we share it with
We will share the substance of your concern with the member it relates to as part of giving them an opportunity to respond. We will not share your personal details with third parties except where required by law or where disclosure is necessary to protect someone’s safety (for example, to a statutory safeguarding authority).
How long we keep it
We retain complaints data for three years from the date the matter is concluded, after which it is securely deleted. We may retain data for longer where required by law or where it is needed in connection with a legal claim.
Your rights
You have the right to request access to, correction of, or deletion of your personal data relating to a complaint. Deletion requests may be limited where data is needed to defend a legal claim or is otherwise required by law. Please contact us to exercise your rights.
If you use the contact form on a member’s directory listing to get in touch with them, your message is sent to that member by email. We also keep a copy of it.
What we collect
Please only include what is needed to make contact. You do not need to share details of your health or personal circumstances in a first message.
Why we keep it, and our legal basis
We keep a copy on the basis of our legitimate interests in running a reliable and accountable directory: to confirm that messages reach members, to look into problems or concerns raised about a member or about misuse of the contact form, and to tell members how many enquiries their listing receives.
Who sees it
The member you contacted receives your message and will reply to you directly. ABCAP members are independent practitioners and are responsible for how they use your details once they have received them. Within ABCAP, your message is only accessible to staff who administer the directory. We do not share it with anyone else except the service providers that host our systems and deliver our email, or where required by law or necessary to protect someone’s safety.
How long we keep it
We keep copies of these messages for three years from the date they were sent, after which they are securely deleted.
Your rights
You can ask for access to, correction of, or deletion of the copy we hold. Please contact us to exercise your rights.
If you have any questions or concerns about this privacy policy or our data practices, please contact us.
By using our Site, you consent to the terms of this privacy policy. If you do not agree with any part of this privacy policy, please do not use our Site.